How does Ticket Transfer work?

How do I transfer tickets?

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

Ticket Transfer doesn't add your own tickets to a mobile wallet. To add tickets to a mobile wallet, follow How do I use Apple or Google Wallet?.

Ticketmaster recommends email transfers to the email address associated with the recipient's Ticketmaster Account. Text transfer may also be available depending on the event's transfer options.

Verification codes are sent only by text message to the phone number on your account, not by email. Codes may not arrive outside the text-message service area.

If you don’t have access to the current phone number in your profile, please contact Fan Support.

To transfer your tickets, follow these steps:

• 1. Sign into your Ticketmaster Account.
  2. Find your order in My Tickets.
  3. Select Transfer to see if your order is eligible for transfer.
  4. You may receive a text with a one-time code to verify your identity. Type in the code and select Confirm. If you did not receive your code, visit our help page to learn more.
  5. Select the tickets you'd like to transfer and select Transfer To.
  6. Enter your recipient's contact information. Transfer via text is available on the Ticketmaster App or through your mobile web browser.
  7. Select Confirm.
• 1. Sign into your Ticketmaster Account.
  2. Find your order in My Tickets.
  3. Select Transfer to see if your order is eligible for transfer.
  4. You may receive a text with a one-time code to verify your identity. Type in the code and select Confirm. If you did not receive your code, visit our help page to learn more.
  5. Select the tickets you'd like to transfer and select Transfer To.
  6. Enter your recipient's contact information. If you’re accessing your account through your mobile browser you’ll have the option to transfer through WhatsApp.
  7. Select Confirm.
  8. You’ll be redirected to your text messages or WhatsApp. A pre-filled message will appear containing the Transfer details. Make sure to hit send before returning to your account.
• 1. Sign into your team or venue's site. You can search for your team or venue by using the following link: https://am.ticketmaster.com/.
  2. Go to your events, select the event you’re transferring tickets for, then click Transfer to see if your order is eligible for transfer.
  3. You may a text with a one-time code to verify your identity. Type in that code and select Confirm. If you did not receive your code, visit our help page to learn more.
  4. Select the tickets you'd like to transfer.
  5. Enter your recipient's contact information. Transfer via text is available on the app or through your mobile web browser.
  6. Tap Transfer.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Ticketmaster doesn’t transfer tickets directly to another resale marketplace. Transfer eligible tickets from your Ticketmaster Account or the Ticketmaster App.

1. Contact the marketplace first for its transfer instructions and the recipient’s details.
2. Follow the Ticketmaster transfer instructions, using the marketplace’s details for the recipient’s information.

You’ll receive an email confirming that you sent the tickets.

How do I transfer items other than tickets?

If the Event Organizer has activated transfer for additional items other than the tickets, you can begin the transfer process from your Ticketmaster Account.

To transfer eligible extras, follow these steps:

1. Sign into your Ticketmaster Account on Ticketmaster.com.
2. Find your order(s) in the My Tickets section.
3. Under the My Extras section, select the Transfer button.
4. Select the item(s) you'd like to transfer using the checkboxes. If your order includes multiple extras of the same type, you can use Select All or Deselect All to speed up the process. If an item is grayed out, it isn't eligible for transfer.
5. Enter the recipient’s details and include an optional message.
6. Once you’ve reviewed your information, select Confirm.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, which means your friends haven't accepted the transferred tickets yet — remind them to check their Ticketmaster Account on Ticketmaster.com for the tickets or in their email, text messages or WhatsApp messages for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

If your recipient hasn’t received the invite and you transferred through text or WhatsApp, make sure the contact information is correct and that you tapped the send button. If you didn’t, you’ll have the option to re-send the invite from your account.

What can I do with unused tickets if resale is unavailable?

If resale is unavailable for your event but Ticket Transfer is enabled, you can transfer unused tickets to someone who can attend, such as a friend, family member or colleague. Ticket Transfer itself doesn't provide payment for the tickets. To transfer them, follow the transfer steps above.

How do I accept transferred tickets?

You need a Ticketmaster Account to accept tickets sent by email or phone.

• 1. Tap the Sign in link in your text messages.
  2. Sign in or create a new account. Accepting season tickets or a ticket series? You may be directed to the team or venue’s site.
  3. View your tickets by going to My Tickets.
• 1. Click the Accept Tickets link in your email.
  2. Sign in or create a new account — make sure you use the same email for your account and that the tickets were sent to.
  3. To view your tickets, select View Tickets.
• 1. Tap the Sign in link in your WhatsApp messages.
  2. Sign in or create a new account. Accepting season tickets or a ticket series? You may be directed to the team or venue’s site.
  3. View your tickets by going to My Tickets.

Once you accept the ticket, the sender receives a notification letting them know the Ticket Transfer has been successful.

For visual step-by-step instructions, watch the video below:

For your own security, it’s a good idea to know and trust the person transferring tickets to you.